Collection: FAQ

I am missing an item(s) from my order

If you’re missing a Bitty Boomer, charging cable or lanyard, please email support@bittyboomers.com with the following information and we will investigate right away. Sometimes if a character is out of stock, we will ship separately to you as soon as they are available. You will not be charged additional shipping.

Full Name

Phone Number

Order Number

Mailing Address

Name and Quantity of Missing Item(s)

Additional Notes to Include

I received the wrong item(s)

Please email support@bittyboomers.com with the following information and we will investigate right away. Sometimes we have different versions of the same character or limited editions that could have shipped by mistake. We will get you the correct item or suggest alternative if out of stock, or issue a refund. You will not be charged additional shipping of the replacement.

Full Name

Phone Number

Order Number

Mailing Address

Wrong Item(s) Received

Missing Item(s)

Additional Notes to Include

I want to return or exchange my item
My delivery is marked as delivered but I have not received it

It is common for USPS to marked delivered shortly prior to actually delivering package. Please allow one day to see if package arrives. If package does not arrive within 24 hours of being marked delivered please contact us at support@bittyboomers.com with the following information.

Full Name

Phone Number

Order Number

Tracking Number

Verify Mailing Address

Date Marked as Delivered

Additional Notes to Include

I live outside the USA, how can I place an order?

You're already in the rignt place! Please make your purchase through our website. If you receive a message that says unable to complete order to your location, please email support@bittyboomers.com with the following information and we can manually place your order. 

Full Name

Phone Number

Mailing Address

Item(s) You Wish to Order

Additional Notes to Include

I submitted a customer service request and have not heard back

We know how frustrating that can be, we are sorry for the delay in responding. Sometimes messages are flagged by our system as spam and could get lost in the mix. We want to help you resolve the matter at hand and we kindly ask that you reach out to support@bittyboomers.com with your customer service inquiry.  Our office number is (631) 522-1918.

My Bitty Boomer sounds staticky or not right

We offer 1 year warranty on our product. To troubleshoot, turn off and charge your Bitty Boomer completely. Try turning the volume slightly lower on your phone or device and see if the static has dissipated. If Bitty Boomer gets wet or is exposed to electric shock, this can damage the quality of sound. Sometimes playing at a slightly lower volume can fix the issue.


If you’re still having issues please contact support@bittyboomers.com with the following information: 

Full Name

Phone Number

Order Number

Proof of Purchase with Date (Receipt, Shipping Slip, Credit Card Bill)

Mailing Address

Model of Bitty Boomer 

Additional Notes to Include

My Bitty Boomer plays music from certain apps but not all apps

Some apps such as TikTok and Instagram can be set to automatically mute videos as a default setting. If your Bitty Boomer is playing music from some apps but not all, try tapping or unmuting the video/song in the app and see if that works! This default setting can be adjusted in your app directly.

My Bitty Boomer will not charge

Because of the rounded shape, it may appear that the charging cable does not fully fit. It can be difficult to insert charging cable due to rounded shape, try flipping the cord upside down to align ports. Here’s a quick video tutorial to help you troubleshoot. If it still isn’t charging please email support@bittyboomers.com with the following information: 

Full Name

Phone Number

Order Number

Proof of Purchase with Date (Receipt, Shipping Slip, Credit Card Bill)

Mailing Address

Model of Bitty Boomer 

Additional Notes to Include

How do I pair my Bitty Boomer with my phone or device?

Here’s a quick video tutorial to help you thorough the set up.

My Bitty Boomers will not pair together

One phone or device will allow you to pair a maximum of 2 Bitty Boomers together. However, not all Bitty Boomers will pair together. Check the bottom of your Bitty Boomer. If there is writing on the bottom of your Bitty Boomer, it is a 2nd generation model. If there is no writing, you have a 1st generation model. Unfortunately 1st and 2nd generation Bitty Boomers are not able to pair together. 

I lost my manual, do you have a digital one?
The light on the bottom is flashing, is that normal?

A flashing light on the bottom of Bitty Boomer could be indication of low battery. Try fully charging and see if that helps. If your model has a ring of light around the base, that light is not able to turn off and will shine while playing. Some models have a light that flashes during use, dancing along to the music. And when the musics stops, it will turn solid.

Are Bitty Boomers waterproof?

We don’t suggest taking your Bitty Boomer for a swim. Our wireless Bluetooth speakers are not waterproof. 

What is the maximum range of a Bitty Boomer?

You are guaranteed optimal sound and connection within 30 ft.

I love Bitty Boomers and would love to be an ambassador!

Wow, thanks for the love! Please continue to tag @bittyboomers!

Our team reviews collaboration opportunities on a monthly basis based on our marketing needs at the time. Please feel free to email social@bittyboomers.com with the following information and we will get back to your shortly!

Full Name

Phone Number

Mailing Address

Instagram Handle

TikTok Handle

How Can Our Brands Work Together?

What Makes You the Right Fit for Bitty Boomers?

I want to share my photos and videos with Bitty Boomers

We love to feature happy customers on our social media! Please tag @bittyboomers or send us your photos or video by DM so we can share and tag you. If you don’t have social media please email social@bittyboomers.com

How can I leave a review?
Do you have larger Bitty Boomers?

We have adorable Bigger Boomers which are 8”. They are available exclusively in retail stores at the moment. Check back soon for website exclusives of our small and large Bluetooth speakers. 

How can I make a suggestion for the next Bitty Boomer character?

Please share your suggestions on Instagram and Facebook @bittyboomers! We can’t wait to hear your suggestions!